About our store and the history of its opening.
Mysticsilk uses the preservation of Chinese culture as a medium to tell the story of China to the world. Here, you will find gripping mystery novels whose pages are imbued with centuries-old traditions and enigmas. Authentic traditional Chinese medicines, crafted according to ancient formulas, carry forward the wisdom of harmonizing heaven and humanity in health and wellness. Artisans forge swords and heirloom artifacts, etching the harmonious blend of strength and elegance inherent in Chinese aesthetics. In one place, you can experience the depth of cultural elegance and the sharpness of artistic expression. Let your fingertips touch and encounter the profound essence of Chinese civilization.
Packaging and transportation
Cancellations, Returns
Damages&lost
We get a lot of questions about our course. You can get any answers in no time here.
Since all items are custom-made, production requires a certain amount of time. To better serve our customers, we carefully inspect each finished product, and any items that do not meet our standards may be remade. The production cycle takes 5-7 days. Delivery times vary depending on the country or region. Standard shipping typically takes 10-15 days, while some regions may require 15-30 days. We kindly ask for your patience and understanding.
At Mysticsilk, we are committed to helping you receive your order as quickly as possible. Once your payment has been successfully processed and your order confirmed, we will immediately arrange for production. This means that we can only “capture” your order for a very short period of time before it is actually picked, packed, and prepared for shipment.
Please email us at support@mysticsilk.com as soon as possible with the subject line "Cancellation" and your full name and order number. We’ll let you know what we can do!
We’re sorry you didn’t love your new products! We want you to enjoy your experience with Mysticsilk as much as possible, which is why we’re here to help. Just send us an email at support@mysticsilk.com within 30 days of receipt of your package, with your order number, the name of the product(s), and the reason why it didn't work out for you.
Unfortunately, we are unable to refund your original shipping charges/processing fees, and we do not offer exchanges on any of our products. You will be responsible for all returning shipping fee and we reserve the right to charge a restocking fee on all returned order.
Oh no, we're sorry to hear that! Although we have taken the best possible precautions, some fragile items may inevitably be damaged during shipping. Please be sure to record a complete unboxing video before opening the package to preserve evidence, then send an email to support@mysticsilk.com with your order number, full name, and unboxing video, and we will be happy to assist you!
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
In the very rare scenario that a package is deemed lost. A package is deemed lost if it is not delivered within 60 days. In such case, you must contact us within 30 days so we can reship or refund your order.
Customs duties
In some cases, your destination country may impose value added tax (VAT), other taxes, customs duties, and/or customs fees. These additional charges are not included and are the responsibility of the recipient. We cannot determine the exact amount of these fees, as customs and tax policies vary significantly from country to country. If you have any questions, please contact your local customs office. For customers who refuse to accept a package upon arrival due to unpaid customs duties, we will not refund the shipping costs.
Customs clearance procedures may be required; in such cases, delays may occur, affecting our originally scheduled delivery time. Due to factors beyond our control, delivery services may result in indefinite extensions to the delivery time of your order.